Add products to your cart, go to checkout and complete payment. You will receive an order confirmation email right away.

Contact us as soon as possible via the contact form. If the order has not shipped, we can change or cancel it. Once shipped, the standard 14-day return applies.

Check your spam folder first. Still nothing after an hour? Contact us with the name and email used at checkout and we will resend it.

Orders are processed in 1–3 business days and standard delivery typically takes 2–6 business days after dispatch, depending on your country. Details: Shipping Information.

Use the Track Order page with your order number and email. You also receive the tracking number by email when the parcel ships.

Yes. Items can ship from different warehouses and arrive separately. You never pay extra for this.

You have 14 days from delivery to return unused items in original packaging. See Returns & Refunds for the full process.

Contact us within 14 days with photos — we will send a free replacement or a full refund, with return shipping on us when the item is faulty.

All methods shown at checkout — card payments are processed securely by our payment provider. We never see or store your card details.

Yes. Payments run through an encrypted, PCI-compliant payment provider, and your card data never touches our servers.

No — you can check out as a guest. An account makes it easier to view orders and track shipments in one place.

Go to My Account → Lost your password, and follow the email instructions.

We use real product photos from our suppliers. If something you receive does not match the listing, our 14-day return policy protects you.

For most EU deliveries no customs fees apply. In rare cases local charges may occur for non-EU countries — these are set by your customs authority.