Returns & Refunds
14 days to change your mind, and full protection on faulty or missing items.
Right of withdrawal (14 days)
Under EU consumer law you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. To be eligible, items must be unused, in their original condition and packaging. Some categories are excluded for hygiene reasons (e.g. opened personal-care items) — these exclusions follow EU rules.
How to start a return
1. Email info@trendiyshop.com (or use the contact form) with your order number and the items you want to return.
2. We reply within 24 business hours with the return address and instructions. Please do not ship anything before receiving them.
3. Ship the items back with tracking. Return shipping is paid by the customer, unless the item is faulty or not what you ordered.
Refunds
Once the return is received and inspected, your refund is issued to the original payment method within 5–10 business days. You will get an email confirmation at every step.
Faulty, damaged or wrong items
If something arrives damaged, defective or incorrect, contact us within 14 days of delivery with photos of the item and packaging. We will offer a free replacement or a full refund — return shipping for faulty items is on us.
Order cancellations
Need to cancel? Contact us as soon as possible. If the order has not shipped yet we cancel and refund it in full; if it has already shipped, the 14-day return process applies.
Late or missing refunds
Refund not showing after 10 business days? Check with your bank first (processing times vary), then contact us and we will trace it with the payment provider.